Privacy Policy

Last updated: [Date]

Important Notice

This Privacy Policy explains how Luméra collects, uses, stores, and protects personal information when you visit our website, purchase our skincare products, contact us, subscribe to communications, or interact with our online channels.

This policy should be reviewed and adapted to accurately reflect Luméra’s actual business operations, technology providers, marketing tools, payment processors, analytics services, international transfers, and applicable privacy laws.

By using the Luméra website, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

The website [website URL] is operated by:

Luméra
Legal Company Name: [Legal company name]
Tax ID / VAT Number: [Tax ID]
Registered Address: [Registered address]
Email: [Contact email]
Business Activity: Skincare, beauty, cosmetics, and personal-care products

If applicable:

Returns Address: [Returns address]

Important: Products should not be returned to the registered or returns address unless instructed by our customer-support team. Please follow the return instructions provided in our Returns Policy.

2. How We Protect Your Personal Data

Luméra respects your privacy and is committed to handling your personal information responsibly and transparently.

When you interact with our website, we may collect and process personal information necessary to provide our products and services, process purchases, communicate with you, improve our website, comply with legal requirements, and provide a better customer experience.

Depending on the activity, we may process:

Identification information
Contact information
Delivery and billing information
Order and transaction information
Payment-related information
Customer-support communications
Marketing preferences
Website usage information
Cookie and analytics information
Social-media interactions

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.

3. How We Use Your Information

3.1 Website Operation & Functionality

Purpose:
To operate, maintain, secure, and improve the Luméra website and provide the features and services you request.

Information processed:
Depending on the feature used, this may include identifying information, contact details, technical information, account information, and website activity.

Legal basis:
Depending on the circumstances, processing may be based on your consent, performance of a contract, our legitimate interests, or compliance with a legal obligation.

Retention:
Information is retained for as long as necessary to provide the relevant service or fulfil the applicable purpose, subject to legal retention requirements.

Disclosures:
Information may be shared with technology, hosting, security, analytics, and service providers where necessary to operate the website.

International transfers:
[Not applicable / Specify applicable transfers and safeguards.]

Profiling:
[Not applicable / Specify if applicable.]

3.2 Contact Forms & Customer Enquiries

Purpose:
To respond to questions, product enquiries, customer-support requests, complaints, and other communications you send to Luméra.

Information processed:
Your name, email address, contact details, order information, and any additional information you choose to provide.

Legal basis:
Consent, legitimate interests, or steps taken at your request before entering into a contract, depending on the nature of your enquiry.

Retention:
For as long as reasonably necessary to resolve your request and maintain appropriate records.

Disclosures:
Information may be shared with relevant Luméra employees, contractors, or service providers where necessary to resolve your enquiry.

International transfers:
[Not applicable / Specify if applicable.]

Profiling:
No automated profiling is carried out for ordinary customer-support enquiries unless otherwise stated.

3.3 Orders & Purchases

Purpose:
To process and fulfil your purchase, arrange delivery, manage returns and refunds, provide customer support, and administer the relationship between you and Luméra.

Information processed may include:

Name
Email address
Telephone number
Billing address
Shipping address
Order details
Transaction information
Return and refund information

Legal basis:
Performance of the contract and compliance with applicable legal obligations.

Retention:
For the duration necessary to fulfil your order, manage returns, warranties, complaints, accounting requirements, and other legally required retention periods.

Disclosures:
Where necessary, information may be shared with:

Payment providers
Banks and financial institutions
Shipping and logistics providers
E-commerce technology providers
Customer-support platforms
Tax and accounting providers
Government authorities where legally required

International transfers:
[Not applicable / Specify applicable countries and safeguards.]

Profiling:
[Not applicable / Specify if automated decision-making or profiling is used.]

3.4 Payments

Payments may be processed through third-party payment providers such as [Stripe / PayPal / Shopify Payments / other provider].

Depending on the payment method selected, your payment information may be processed directly by the relevant payment provider.

Luméra does not intentionally store complete payment-card details on its own servers unless specifically stated.

Payment providers may process information according to their own privacy policies and terms.

Payment providers used by Luméra may include:

[Payment Provider]
[Payment Provider]
[Payment Provider]

3.5 Newsletter & Marketing Communications

Purpose:
To send newsletters, skincare content, product launches, special offers, promotions, educational content, and other marketing communications where you have subscribed or where otherwise permitted by law.

Information processed:

Name
Email address
Marketing preferences
Interaction with marketing communications

Legal basis:
Consent and/or another lawful basis permitted by applicable marketing and privacy laws.

Retention:
Until you unsubscribe, withdraw consent, or the information is no longer reasonably required.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our communications or contacting:

Email: [Marketing / support email]

Unsubscribing from marketing communications will not prevent us from sending essential transactional messages, such as order confirmations or delivery updates.

3.6 SMS Communications

If you voluntarily opt in to receive Luméra SMS communications, we may use your phone number to send:

Order notifications
Delivery updates
Promotional offers
Product announcements
Abandoned-cart reminders
Customer feedback requests
Other permitted marketing communications

Message frequency may vary.

Consent to receive marketing SMS messages is not required to purchase products from Luméra.

You can opt out at any time by following the instructions included in our messages or contacting:

Email: [SMS support email]

Your SMS opt-in information will not be sold or shared with unrelated third parties for their own marketing purposes.

Information may be shared with service providers that help us operate our SMS communication program.

4. Legal & Regulatory Compliance

Purpose:
To comply with applicable legal, regulatory, tax, accounting, consumer-protection, fraud-prevention, and other legal obligations.

Legal basis:
Compliance with a legal obligation and, where appropriate, our legitimate interests.

Information processed:
Information necessary to comply with the relevant requirement.

Retention:
For the period required by applicable law and, where relevant, for the duration of applicable limitation periods.

Disclosures:
Where legally required, information may be disclosed to courts, regulators, government authorities, tax authorities, law-enforcement agencies, or other competent bodies.

5. Accounting & Tax Administration

We may process customer information for:

Invoicing
Accounting
Tax reporting
Financial recordkeeping
Fraud prevention
Legal compliance

This information may include identification, billing, transaction, and payment-related information.

Information will be retained for the periods required under applicable accounting, tax, commercial, and other legislation.

6. Cookies & Similar Technologies

Luméra may use cookies, pixels, tags, and similar technologies to:

Keep the website functioning properly
Remember shopping-cart contents
Save preferences
Understand website usage
Measure website performance
Improve our services
Personalize content
Measure advertising effectiveness
Support marketing activities

Where required by applicable law, we will request your consent before placing non-essential cookies on your device.

For detailed information about the technologies we use and how you can manage your preferences, please see our:

Cookie Policy: [Cookie Policy Link]

7. Social Media

Luméra may maintain official profiles on platforms such as:

Instagram
Facebook
TikTok
Pinterest
YouTube
[Other social network]

Our social-media profiles are used to showcase Luméra products, share skincare information, communicate with customers, announce launches and promotions, and build our community.

When you interact with Luméra through a social-media platform, that platform may independently collect and process information about you.

The social network's own privacy policy will apply to its processing of your information.

7.1 Information We May See

Depending on your privacy settings and the platform involved, Luméra may be able to view publicly available information such as:

Username
Display name
Profile picture
Public comments
Public posts
Public interactions with Luméra content

We will only use this information in accordance with applicable law and the relevant platform's rules.

7.2 Social Media Rights

Some personal information displayed on social-media platforms is controlled directly by the platform provider rather than Luméra.

If you want to modify or delete information controlled by the social-media platform, you may need to contact that platform directly or change your account settings.

Luméra can generally manage only information under our control, such as comments or content posted on our own profiles.

8. User-Generated Content

Luméra may occasionally feature customer content, reviews, photographs, videos, testimonials, or social-media posts.

If you voluntarily submit content to Luméra or publicly tag our official account, we may use that content for marketing, social-media, website, or promotional purposes where permitted by applicable law and subject to any required consent or authorization.

You should not submit content containing another person's personal information or image unless you have the necessary permission to do so.

Luméra reserves the right to remove user-generated content that is unlawful, abusive, misleading, offensive, discriminatory, defamatory, or infringes the rights of another person.

9. Contests, Giveaways & Promotions

Luméra may occasionally conduct giveaways, competitions, campaigns, or promotional activities through our website or social-media channels.

Each promotion may have its own terms and conditions, which will be provided at the time of the promotion.

Where a promotion is hosted on a third-party social-media platform, that platform may not sponsor, administer, endorse, or otherwise be associated with the promotion unless expressly stated.

10. Who We Share Information With

Luméra may share personal information with trusted third parties where reasonably necessary to operate our business and provide our services.

These may include:

Payment processors
Banks
Shipping and logistics providers
E-commerce platforms
Website hosting providers
Customer-support platforms
Email and SMS service providers
Analytics providers
Marketing platforms
IT and cybersecurity providers
Accounting and legal professionals
Government authorities where legally required

We do not sell your personal information simply because you visit our website or purchase our products.

Third-party service providers are expected to process information only as necessary to provide their services and in accordance with applicable contractual and legal requirements.

11. International Data Transfers

Some of our service providers may process personal information outside your country or region.

Where personal information is transferred internationally, Luméra will take appropriate steps required by applicable data-protection laws to protect that information.

Where applicable, safeguards may include:

Adequacy decisions
Standard contractual clauses
Other legally recognized transfer mechanisms
Appropriate technical and organizational safeguards

Relevant countries and safeguards: [Specify where applicable.]

12. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy.

Retention periods may depend on:

The purpose for which the information was collected
Whether you maintain an account
Your purchase history
Legal and regulatory requirements
Tax and accounting obligations
Dispute-resolution requirements
Fraud-prevention requirements
Applicable limitation periods

When information is no longer required, it will be securely deleted, anonymized, or otherwise handled in accordance with applicable law.

13. Your Privacy Rights

Depending on where you live and the laws applicable to you, you may have the right to:

Access

Request confirmation of whether we process your personal information and obtain a copy of the information we hold about you.

Correction

Request that inaccurate or incomplete information be corrected.

Deletion

Request deletion of your personal information where applicable.

Restriction

Request that we restrict certain processing activities in circumstances provided by law.

Data Portability

Request certain information in a structured, commonly used, and machine-readable format and, where legally applicable, request that it be transferred to another provider.

Objection

Object to certain types of processing, including certain direct-marketing activities.

Withdraw Consent

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect processing carried out lawfully before the withdrawal.

Marketing Preferences

You can unsubscribe from marketing emails or SMS messages at any time using the relevant opt-out mechanism.

14. How to Exercise Your Rights

To exercise your privacy rights, contact:

Luméra
Postal Address: [Privacy request address]
Email: [Privacy email]

Your request may need to include:

Full name
Email address associated with your account
Description of your request
Relevant supporting information
Proof of identity where reasonably necessary

We may request additional information where necessary to verify your identity and protect your personal information from unauthorized access.

We will respond within the timeframe required by applicable law.

You also have the right to contact your relevant data-protection authority if you believe your personal information has been processed unlawfully.

Applicable Supervisory Authority: [Name / Website]

15. Security

Luméra takes reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

These measures may include appropriate:

Access controls
Encryption
Authentication procedures
Secure payment technologies
Data backups
Monitoring and security controls
Staff and service-provider safeguards

However, no internet transmission or storage system can be guaranteed to be completely secure.

16. Children's Privacy

Our website and products are not intentionally directed toward children who are below the minimum age required to provide valid consent under applicable law.

We do not knowingly collect personal information from children without appropriate authorization where required.

If you believe that a child has provided personal information to us improperly, please contact us at:

[Privacy email]

We will take appropriate steps to investigate and, where required, delete the information.

17. Third-Party Websites

Our website may contain links to websites, payment providers, social-media platforms, or other third-party services.

Luméra is not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

18. Automated Decision-Making & Profiling

Luméra does not make decisions producing legal or similarly significant effects solely through automated processing unless otherwise clearly disclosed and permitted by applicable law.

We may use analytics, personalization, advertising, or marketing technologies to understand customer interests and improve our services.

Where such activities constitute profiling under applicable law, additional information and choices may be provided through our Cookie Policy, marketing preferences, or relevant notices.

Profiling used by Luméra: [Specify if applicable.]

19. Changes to This Privacy Policy

Luméra may update this Privacy Policy from time to time to reflect changes in our business, technology, services, legal requirements, or data-processing practices.

When changes are made, we will update the “Last updated” date at the top of this page.

We recommend reviewing this Privacy Policy periodically to stay informed about how we handle personal information.

20. Contact Luméra

If you have questions about this Privacy Policy or how Luméra handles your personal information, please contact us:

Luméra
Legal Company Name: [Legal company name]
Tax ID / VAT Number: [Tax ID]
Registered Address: [Registered address]
Privacy Email: [Privacy email]
Customer Support: [Support email]
Website: [Website URL]