Legal Notice

Last updated: [Date]

Important Notice

This Legal Notice and the General Terms of Contracting are intended to provide a clear framework for using the Luméra website and purchasing our skincare products.

This document should be reviewed and adapted to reflect Luméra’s actual business structure, payment methods, shipping arrangements, return policies, data-processing practices, and legal requirements in the countries where we operate.

By accessing or using the Luméra website, you acknowledge that you have read, understood, and accepted the applicable terms and policies.

GENERAL TERMS OF CONTRACTING — LUMÉRA PRODUCTS

1. Information Before Placing an Order

The website [website URL] is operated by Luméra, owned by [legal company name], with Tax Identification Number [tax ID] and registered office at [registered address].

These General Terms of Contracting govern the online purchase of Luméra skincare products and the relationship between Luméra and its customers.

By browsing our website, creating an account, or placing an order, you confirm that you have read and accepted these Terms.

Luméra reserves the right to update these Terms when necessary. Any revised version will be published on this website and will apply from the date it becomes effective.

Our website is intended for the sale and promotion of skincare, beauty, and personal-care products.

The purchase agreement remains in effect until the relevant product has been delivered, without affecting any applicable statutory cancellation, return, withdrawal, or consumer rights.

You confirm that you are legally capable of entering into a binding contract under the laws applicable to you.

Where required by applicable law, information regarding online dispute resolution may be provided here:

[ODR platform link]

2. Customer Registration & Personal Data

Customers may create an account on the Luméra website to simplify future purchases and access order-related information.

Any personal information collected during registration, checkout, or customer support interactions will be processed in accordance with our Privacy Policy and applicable data-protection laws.

Personal information may be used to:

Create and manage your customer account
Process and fulfil orders
Process payments
Arrange delivery
Provide customer support
Manage returns and refunds
Send relevant service communications
Meet legal and regulatory obligations

We retain personal information only for as long as reasonably necessary for these purposes or as required by applicable law.

Where required, processing may be based on contractual necessity, legal obligations, legitimate interests, or your consent.

You may exercise your applicable privacy rights by contacting:

Email: [privacy email]
Postal Address: [postal address]

Depending on applicable law, these rights may include access, correction, deletion, restriction, portability, and objection.

You may also have the right to submit a complaint to the relevant data-protection authority.

3. Customer Account & Login Details

Certain Luméra services may require you to create an account using a username, email address, password, or other authentication information.

You are responsible for keeping your login credentials confidential and must not knowingly share them with unauthorized individuals.

You are also responsible for activity conducted through your account.

You may update your account information through your customer account area, where these features are available.

Depending on the website functionality, your account may allow you to view:

Previous orders
Current orders
Saved addresses
Account information
Other customer-related information

4. Order Confirmation

After completing a purchase, Luméra will send an order confirmation to the email address provided during checkout.

Please ensure that your email address and other contact information are accurate.

If you do not receive an order confirmation within [time period], please contact us at:

[contact email]

The Luméra website may be available in:

[Language 1]
[Language 2]
[Language 3]

Depending on applicable requirements, an invoice, receipt, or order documentation may be provided electronically or included with your delivery.

5. Promotions & Offers

From time to time, Luméra may offer promotional prices, discounts, bundles, limited-edition products, or other special offers.

Any applicable conditions, promotional prices, validity periods, exclusions, and limitations will be displayed with the relevant offer.

Luméra reserves the right to withdraw or modify promotional offers where permitted by law.

We also reserve the right to cancel an order affected by an obvious pricing, description, or technical error.

Products available for purchase are subject to the Terms applicable at the time the order is placed.

6. Product Information

Luméra makes reasonable efforts to ensure that product information displayed on the website is accurate and current.

Product pages may include:

Product descriptions
Product images
Ingredients
Product size
Directions for use
Key benefits
Recommended use
Pricing and availability

Images are provided for illustrative purposes. Actual product packaging, colors, labels, or minor visual details may vary.

The product information displayed on the relevant product page should be considered the primary reference for identifying the product.

Luméra may update packaging, formulations, product information, or presentation when necessary.

7. Product Warranties

All Luméra products are covered by any mandatory legal warranties applicable under consumer-protection laws in the relevant jurisdiction.

Where an additional commercial or manufacturer warranty applies, its specific terms will be communicated with the relevant product.

If you believe that a product is faulty or does not conform to applicable legal requirements, please contact our customer-care team:

Email: [support email]
Address: [support address]
Phone / Chat: [contact details]

8. Prices & Taxes

All Luméra products are displayed in [currency].

Applicable taxes will be included or displayed during checkout as required by law.

Depending on the destination country, additional duties, customs charges, or other fees may apply.

Luméra reserves the right to change product prices at any time. However, orders will generally be charged according to the price displayed at the time the order is placed, subject to correction of obvious pricing errors.

9. Shipping & Delivery

Luméra currently ships to the following locations:

[Country / Region 1]
[Country / Region 2]
[Country / Region 3]

Shipping costs and estimated delivery times will be displayed during checkout or through our Shipping Policy.

Shipping charges may vary depending on:

Delivery location
Order value
Shipping method
Promotional offers
Applicable customs or import requirements

Free shipping may be available when:

[Free shipping threshold / condition]

Estimated delivery dates are provided for guidance and may be affected by circumstances outside Luméra’s reasonable control, including carrier delays, weather, customs, strikes, or other logistical disruptions.

10. Payment Methods

Luméra accepts the payment methods displayed during checkout, which may include:

Credit and debit cards
[Stripe]
[PayPal]
[Apple Pay]
[Google Pay]
[Klarna]
[Other payment methods]

Payment information is processed using appropriate security measures and, where applicable, through third-party payment providers.

Where a third-party payment provider processes your payment, your payment details may be entered directly into that provider’s secure payment environment.

Luméra does not intentionally store complete payment-card information on its own servers unless explicitly stated and legally permitted.

Card Payments

When paying by card, you may be required to provide relevant payment information, including card details and security verification information.

Payments may be subject to additional authentication or fraud-prevention checks by your bank or payment provider.

Third-Party Payment Providers

Where applicable, payments may be processed through:

[Payment Provider Name]
[Payment Provider Link]

The relevant provider’s own terms and privacy practices may apply to payment processing.

11. Product Availability

Luméra aims to keep product availability information accurate and up to date.

However, products may occasionally become unavailable due to demand, inventory limitations, supply-chain issues, or other circumstances.

If a product you ordered becomes unavailable, Luméra will contact you using the information provided during checkout.

Where applicable and permitted by law, we may offer:

A suitable alternative product of equal or greater value, subject to your approval; or
A refund for the unavailable product.

If an entire order cannot be fulfilled, the applicable amount paid will be refunded in accordance with the relevant payment and refund terms.

12. Returns & Right of Withdrawal

Customers may request a return through the method specified in Luméra’s Returns Policy and subject to applicable consumer rights.

Returns may be initiated through:

Returns Portal: [returns portal link]
Email: [returns email]
Return Address: [returns address]

Eligible returns must be requested within [return period] calendar days from [delivery / receipt / purchase], unless a different period is required by applicable law.

Unless otherwise stated, customers may be responsible for the direct cost of returning products.

Due to hygiene and safety considerations, certain skincare products may be excluded from return once opened or used, where permitted by applicable law.

Returned products must comply with the conditions stated in our Returns Policy.

13. Refunds

Once an eligible return has been received and approved, Luméra will process the applicable refund using the original payment method unless otherwise agreed or required by law.

Refunds will be processed within [refund period] calendar days, subject to applicable legal requirements and the conditions of the relevant return.

Depending on the payment provider, additional processing time may be required before the refund appears in your account.

14. Damaged, Faulty or Incorrect Products

If your Luméra order arrives damaged, defective, faulty, or contains an incorrect product, please contact us as soon as reasonably possible.

Email: [support email]

Please provide:

Your order number
A description of the issue
Photographs or other evidence where appropriate

Where required by applicable law, Luméra will provide an appropriate remedy, which may include:

Replacement
Repair
Refund
Price reduction
Another legally applicable solution

Where the issue is attributable to Luméra or the product and applicable law requires it, Luméra will cover the relevant return costs.

15. Skincare Product Use

Luméra products are cosmetic skincare products and should be used according to the directions provided on the product packaging and website.

Before introducing a new product into your routine, we recommend reviewing its ingredient list carefully.

If you have known allergies, sensitive skin, or specific skincare concerns, consider seeking professional advice before introducing a new product.

If irritation or an adverse reaction occurs, discontinue use and seek appropriate professional advice where necessary.

Individual skincare results can vary. Luméra does not guarantee that every product will produce identical results for every customer.

16. Customer Complaints & Support

If you have a concern regarding an order, product, delivery, return, or any Luméra service, please contact our customer-care team.

Email: [support email]
Phone: [phone number]
Address: [support address]
Help Center: [help center URL]

We will make reasonable efforts to review and resolve your concern as efficiently as possible.

17. Website Use & Misuse

Luméra reserves the right to take appropriate action where the website is misused or these Terms are breached.

You agree not to:

Use the website for unlawful or fraudulent purposes.
Attempt unauthorized access to Luméra systems.
Interfere with website security or functionality.
Submit false or misleading information.
Abuse promotional codes or offers.
Copy or exploit website content without permission.
Introduce malicious software, viruses, or harmful code.
Use automated systems to improperly access or extract website content.

Where appropriate and permitted by law, Luméra may suspend or restrict access to accounts or website services.

18. Applicable Law & Jurisdiction

These Terms and the relationship between you and Luméra shall be governed by the laws of [Country / State / Jurisdiction], subject to any mandatory consumer protections that apply to you.

Any disputes concerning these Terms, products, orders, or services will be handled by the courts or authorities having jurisdiction under applicable law.

Where consumer-protection laws provide customers with specific rights regarding jurisdiction, those rights will continue to apply.

Where applicable, online dispute-resolution information can be provided here:

[ODR platform link]

19. SMS Marketing

If you voluntarily subscribe to Luméra SMS communications through checkout, a subscription form, or another opt-in mechanism, you may receive recurring messages relating to:

Order updates
Delivery notifications
Abandoned-cart reminders
Product launches
Promotional offers
Skincare tips
Reviews and feedback requests

Message frequency may vary.

Consent to receive marketing SMS messages is not a condition of purchasing Luméra products.

You can unsubscribe from marketing SMS messages at any time by following the opt-out instructions included in the relevant message or by contacting:

Email: [SMS support email]

Your SMS consent and opt-in information will not be sold or shared for unrelated third-party marketing purposes.

Where necessary, information may be shared with service providers that help Luméra operate its SMS communication program.

Abandoned Cart & Cookies

Where permitted by applicable law and based on the appropriate consent, Luméra may use cookies or similar technologies to remember products added to your shopping cart and identify when checkout has not been completed.

This information may be used to send an abandoned-cart reminder through an approved communication channel.

For additional information about how cookies and similar technologies are used, please review our Cookie Policy.

Contact Luméra

For questions regarding these General Terms of Contracting, orders, products, or customer support:

Luméra
Legal Company Name: [Company Name]
Email: [contact email]
Support: [support email]
Registered Address: [registered address]
Tax ID: [Tax ID]
Website: [website URL]